To create brand-name, improve corporate reputation, establish a corporate image, my company in the "all the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most preferential prices, the most attentive service, the most reliable product quality" principle To your solemn promise:
First, the product quality commitment:
1, the product manufacturing and testing are quality records and testing information.
2, the product performance testing, we invite the user to visit the product in the whole process, the whole performance check, until the product was confirmed after the shipment and then shipped.
Second, the product price commitment:
1, in order to ensure high reliability and advanced products, the system selection are selected domestic or international quality brand-name products.
2, in the same competitive conditions, our company is not to reduce the technical performance of products, change the cost of product components on the basis of sincere to the most preferential prices available to you.
Third, the commitment to delivery:
1, product delivery: as far as possible according to user requirements, if any special requirements, need to be completed ahead of schedule, our company can be specially organized production, installation, and strive to meet user needs.
2, the product delivery, the company to provide users with the following documents;
① technical maintenance manual
② installation of the total map
③ purchased parts manual and manufacturer
④ provide spare parts, spare parts list, and comes with a certain amount of spare parts
Fourth, after-sales service commitment:
1, service purposes: fast, decisive, accurate, thoughtful, thorough
2, service objectives: quality of service to win customer satisfaction
3, service efficiency: warranty period or warranty period, such as equipment failure, the supplier received a notice, the maintenance staff within 24 hours to reach the scene and start maintenance.
4, the principle of service: product warranty period of 12 months, the warranty period for the supplier will be free maintenance and replacement of quality damage caused by parts and components, damage to the warranty period, spare parts only cost , Equipment damage caused by the human factors caused by the demand side, the supplier repair or provide accessories according to the cost price.
In the warranty period, our technical staff of the company every year not less than three visits to investigate the use of the user.